Job purpose

The position is responsible for installation, commissioning, and customer training of various types’ of equipment. Provide service and customer support in person at customer facilities and via phone.

When at a customer facility you will be paid DOUBLETIME.

BASED OUT OF ROSEVILLE, IL – When not traveling to a customer facility you will be working in Roseville, IL.

Duties and responsibilities

• Design, test, and make schematics of panels and electrical components for smokehouses and other projects.
• Work with Automation Engineers to help design, program, and test automated machinery processes.
• Organizes work by reviewing daily requirement; checking and gathering supplies to help better/service job.
• Install, maintain and repair electronic, mechanical and electrical components.
• Travel to job sites in service area, and work to ensure schedule is maintained and delays are properly communicated to customer.
• Be available to work nights or weekends to service emergency needs of our customers.
• Document all installed equipment upon arrival; necessary test measurements, and pictures as necessary.
• Diagnose diverse service issues, obtain any replacements parts, calibrate system to manufacturer’s recommendations, and explain fully to customer what the issue is and what is needed to correct.
• Participate in company provided training opportunities on latest technologies.
• Identify and report potential opportunities for additional business (newer system, service contracts, additional services, business potentials, and opportunities).
• R & D of Equipment
• Service existing accounts by investigating complaints, conducting test; resolving problems. Through visits to the customer facility and/or through phone/computer communication.
• Establishes service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.
• Keeps personal equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventative maintenance.
• Documents service and installation actions by documenting processes, and producing timely and detailed service reports.
• Maintains customer confidence by keeping service information confidential.
• Updates job knowledge by participating in educational opportunities.
• Produce timely and detailed service reports.
• Document processes for better training of our customers.
• Cooperate with technical team and share information across the organization in various departments.
• Build positive relationships with customers
• Other duties as assigned by supervisor

Qualifications

• Good analytical skills and attention to detail with ability to read and interpret blueprints, electrical schematics, plans, and manuals.
• Experience working with 480VAC, 3Ø in an Industrial environment
• Excellent customer service skills with desire to exceed customer expectations.
• Ability to work independently in a timely manner, making sure job is done correctly the first time.
• Observe all company procedures and safety rules.
• Work as part of our team to ensure customer satisfaction.

• Ability to work flexible shifts and to adapt to changing work schedules
• Must be able to work overtime when needed

Working condition

Regular travel will be expected with this position. Balance of work load may be split into 2 categories: In house customer demos & training/Ongoing R&D of equipment advancements.

Physical requirements

• Lift & carry up to 50 lbs.
• Sitting for extended periods of time
• Driving a vehicle
• Must have a valid driver’s license and physically be able to drive

• Must be physically able to travel by car, train, and/or plane

• Standing/Walking/Climbing
• Bending/Twisting/Stooping
• Must be able to operate equipment

Direct reports

No direct reports

Job Type: Full-time

Pay: $28.00 – $34.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience:

• Service Tech: 2 years (Required)

Ability to Relocate:

• Roseville, IL 61473: Relocate before starting work (Required)

Willingness to travel:

• 50% (Required)

Work Location: In person